Stop Wasting Your Team on Calls AI Could Easily Handle.
Reclaim Time. Multiply Impact. Save Thousands.
Your reps are buried in "what are your hours?" and "where are you located?" calls. Our AI handles the routine 60-70% so your team only talks to customers and callers who actually need them.
Fewer calls. Better conversations. More closed deals. Unparalleled service.
business
served
10+ years
Watch AI Handle the Routine. Your Reps Get the Real Opportunities.
Click on Julia (AI) to see how routine calls get handled automatically. Click on Sarah, Mike, or Emma to see the qualified calls that actually reach your team.
Jennifer Adams • Acme Corp
Inbound • Sales Queue
Duration: 0:00
Your reps are drowning in calls that
should be handled by an AI Agent.
Every "what are your hours?" call is a minute your best rep isn't spending with a qualified buyer or an important customer. Here's what's really happening:
Peak-hour surges overwhelm your team
Abandoned calls, long holds, frustrated customers → lost revenue and damaged reputation.
Managers can't monitor quality in real time
Coaching happens after complaints, not before → problems escalate unnecessarily.
Inconsistent call handling across reps
Some customers get great service, others don't → unpredictable customer experience.
Manual CRM updates slow everything down
Incomplete notes, missed follow-ups, bad reporting → wasted opportunities.
"AI bots" fail when disconnected from data
Generic bots frustrate callers instead of helping → higher escalation rates.
After-hours calls go straight to voicemail
Prospects call when it's convenient for them → missed opportunities that never call back.
What if AI handled the 67% of calls that don't need a human—so your team only gets the calls that actually matter?
From Tens of Thousands of Random Calls to Real Conversations That Count
Our AI doesn't just answer phones. It qualifies, routes, and resolves—so your human reps only talk to customers and callers who actually need them.
Call Comes In
Any inbound call
AI Qualifies
Intent, urgency, value
Route or Resolve
AI handles or transfers
Reps Take the Calls that Demand Human Attention
Only qualified calls
Three Things That Change Everything
Not just "AI for phones." A complete system that makes every call count.
See Every Call in Real Time
Live transcription lets managers monitor any call as it happens. Catch issues before they escalate. Coach in the moment, not weeks later.
AI That Qualifies and Takes Action, Not Just Answers
Our AI doesn't just recite FAQs. It understands intent, asks the right questions, and knows when to transfer with full context, so reps hit the ground running.
CRM Updates Itself
Every call automatically updates your CRM. Notes, tags, follow-ups, deal stages, no more "I forgot to log that" or incomplete records.
From Chaos to Clarity in 5 Steps
No rip-and-replace. No 6-month implementation. Your team keeps working while we transform how calls are handled.
Call Comes In
Customer calls your main line. Before anyone picks up, our system identifies the caller, pulls their history, and prepares context—all in milliseconds.
< 200ms response timeAI Engages First
Your specialized AI Representative answers naturally, not like a robot. It asks clarifying questions, takes direct action in your CRM, answers routine inquiries (hours, location, pricing), and determines if this caller needs a human.
60-70% resolved without humanQualified Calls Route Smart
When a call needs a human, it's not just transferred—it's routed to the right rep with full context. Sales leads go to sales. Support issues go to support. No more "let me transfer you" loops.
Rep sees full conversation historyLive Transcription + Monitoring
Managers see every active call in real-time. Read the transcript as it happens. Need to help? Whisper to your rep (caller can't hear) or barge in if needed. QA happens live, not weeks later.
Monitor, whisper, barge—one clickCRM Updates Automatically
Call ends. CRM already has the notes, the transcript, the sentiment score, and the follow-up task created. Your reps move to the next call instead of typing for 5 minutes.
Zero post-call admin workThe Numbers That Actually Matter
Forget vanity metrics. Here's what changes when AI handles the routine and humans handle the important.
ET&T vs. "The Other Guys"
Most AI phone systems are glorified IVRs with a chatbot bolted on. We built something fundamentally different.
The question isn't "Should we use AI?"
it's "Are we using AI that actually works?"
Built for High-Volume Operations
If your team fields hundreds of calls a day and many of them don't need a human, we're built for you.
Healthcare
Appointment scheduling, prescription refills, and insurance questions handled by AI. Clinical calls go to your team.
AI handledTransit & Municipal
Route info, schedule updates, and service alerts. Complaints and complex issues route to agents.
AI handledProperty Management
Maintenance requests, rent questions, and showing scheduling. Emergency calls go straight to your team.
AI handledFinancial Services
Account balances, branch hours, and basic inquiries. Complex transactions and disputes go to advisors.
AI handledE-commerce & Retail
Order status, return policies, and store hours. Complaints and sales opportunities go to reps.
AI handledEducation Sector
Parent calls, attendance inquiries, and event information. Urgent matters and counselor requests go to your team.
AI handledLegal Services
Appointment booking, document requests, and case status updates. New client intake goes to attorneys.
AI handledContact Centers
Tier 1 support, FAQ handling, and call routing. Escalations go to senior agents with full context.
AI handledAnd Many More...
Don't Take Our Word for It
Real operations. Real results. See how teams like yours transformed their call handling.
DelGo Community Transit Transforms a Fragile Phone System Into 24/7 Reliability
Serving nearly 100,000 shared rides annually in Delaware County, PA, DelGo's old phone system was holding them back. Three-hour outages. Months-long waits for simple changes. Support queues that ate into team time. After partnering with ET&T, their AI voice bot now handles ride cancellations and routine inquiries around the clock—while their team focuses on the riders who need real help.
"Customers and riders appreciate the faster, more accurate service. It keeps us responsive, accessible, and aligned with our mission of helping senior citizens across the county."
— Debra Watson, IT Director, DelGo Community Transit"ET&T has allowed us to focus on what we do. Most businesses aren't in the IT business, and it's nice to have a trusted partner handling that. We can feel confident our data's protected and our team has the service they need. They've really allowed me to rest easy knowing we're taken care of."
"TransNet serves some of the most vulnerable members of our community, and reliable technology is key to delivering on our mission. ET&T has been a trusted partner helping us stay on the forefront of innovation. Their team truly understands our needs and provides solutions that support both our operations and our growth."
"As a legal profession, we're bound by strict measures of confidentiality. ET&T monitors our systems for protection and function, understanding that our mission is to put our clients' needs first. They allow us to be legal professionals with a level of comfort knowing our technology is monitored appropriately."
See Your Calls Transform in 15 Minutes
No sales pitch. No pressure. Just a live demo showing exactly how AI would handle your routine calls—and what your team would do with all that freed-up time.
15 minutes. No commitment. See it work.
What's Included in Every Deployment
We don't just install software and disappear. Here's everything you get when you partner with us.
We analyze your current call volume, common inquiries, and existing workflows to identify exactly what AI can handle and where humans add the most value.
- Call recording analysis (if available)
- Common inquiry categorization
- Custom AI-handled percentage estimate
We configure your AI representative to match your brand voice, handle your specific FAQs, and know exactly when to route to a human.
- Custom greeting and tone settings
- FAQ and knowledge base import
- Escalation rules and routing logic
We connect to your existing phone system and CRM so everything flows automatically—no manual data entry required.
- Phone system integration (no hardware changes)
- CRM bi-directional sync
- Automatic record creation and updates
Your team gets hands-on training on the monitoring dashboard, and we ensure everyone knows how to use the monitor, whisper, and barge features.
- Live training sessions for managers
- Rep orientation on new call handling
- Documentation and quick-start guides
We continuously monitor performance and refine the AI to handle more call types over time. Plus, you get priority support whenever you need help.
- Monthly performance reviews
- AI script refinement based on data
- Priority technical support
Is This Right for You?
Great Fit
- High call volume (500+/month)
- Many repetitive inquiries
- Team stretched thin on phones
- Using a modern CRM
- Want better call quality insights
Not the Best Fit
- Low call volume (<100/month)
- Every call is unique/complex
- No repeatable call patterns
- Looking for outbound-only
- No CRM (spreadsheets only)
Questions We Hear Often
Straight answers. No jargon. Just what you need to know.
Will the AI sound robotic to callers?
No. Our AI uses natural language processing that sounds conversational, not like a phone tree. Callers often don't realize they're talking to AI until it says so. We customize the voice, tone, and phrasing to match your brand.
What happens if AI can't handle a call?
It routes to a human rep—immediately and seamlessly. The rep gets the full conversation transcript and context on their screen before they even say hello. No awkward "can you repeat that?" moments.
Do we need to replace our phone system?
No. We integrate with your existing phone infrastructure. No hardware changes, no new desk phones, no ripping anything out. Your team keeps using what they know.
How long does implementation take?
Most deployments are live within 2-4 weeks. The first week is discovery and configuration, the second is integration and testing, and then we go live with a gradual rollout. Complex integrations may take slightly longer.
What CRMs do you integrate with?
Salesforce, HubSpot, Microsoft Dynamics, Zoho, and most major CRMs. We also work with custom systems via API. If your CRM has an API, we can likely connect to it.
What does pricing look like?
Pricing is based on call volume and feature set. We'll give you a custom quote during your demo based on your specific needs. No hidden fees, no surprise charges—just transparent pricing.
Is our data secure?
Yes. All calls and transcripts are encrypted at rest and in transit. We're SOC 2 compliant and can support HIPAA requirements for healthcare clients. Your data stays yours.
Can we try it before committing?
Absolutely. We make it easy to see the impact before making any long-term decisions.
Ready to Stop Wasting Time on Calls That Don't Matter?
Let AI handle the "what are your hours?" calls so your team can focus on the conversations that actually grow your business.